TERMS & CONDITIONS

All Weekend Tickets include camping.

Parking Tickets must be purchased in addition to Weekend Tickets.

Premium Camping upgrade must be purchased in addition to Weekend Tickets.

Campervan Tickets must be purchased in addition to Weekend Tickets.

Campervan Power Hook-Ups must be purchased in addition to Campervan Tickets.

TIERED TICKETS SYSTEM

The Tiered Tickets System means that the earlier you buy, the cheaper the ticket.

Super Early Bird Tickets are our cheapest and are each year available right after the festival ends. Once these have sold out, the prices rise a little to the next level to regular Early Bird Tickets. Once these have sold out we go to Tier 1 and so on.

This method rewards those who buy early and helps to balance supply and demand for our tickets.

REFUNDS

Tickets are non-refundable except if the festival is cancelled, Standon Calling has been negligent or acted in breach of contract.

Refunds will not be given if the event is cancelled due to any of the following reasons: terrorism, biological action, foot and mouth, the aliens land, data problems, SARS, national mourning, avian flu, swine flu, or you forget what weekend it’s on.

UNDER 18s

Infant, Child and Teen tickets should be bought based on the child’s age on July 27^th 2016. If you are under 18 you will only be granted admission to the event if accompanied by a guardian who is over 21.

CONDITIONS OF ENTRY

• Photo ID can and may be requested, please be prepared for this. We accept: A photo drivers licence; A passport (not a photocopy); A PASS (Proof of Age Standards Scheme) proof of age cardNo admission without a ticket.
• No admission without a ticket.
• Rights of admission reserved.
• Anti-social behaviour will not be tolerated.
• You may be searched at the entrance or at any time during the event.
• Any items which we consider to be used in an illegal or offensive manner will be confiscated.
• No glass bottles of any kind on site.
• No canisters can be brought on site.
• No independent sound systems whatsoever
• No illegal drugs or weapons
• Warning – Sound levels at this event may cause damage to hearing. Please bring ear defenders if you require them.
• No audio or video recording of any kind without prior permission of the organisers.
• Strictly no portable laser equipment or pens will be allowed onto the site.
• No stalls or market sales without permission from the organisers.
• Any tents pitched outside the designated areas or in the car parks will be removed.
• Ticket holders consent to the photography/filming and/or sound recording of themselves as part of the audience.
• Standon Calling reserve the right to use these images for marketing purposes.
• No naked flames at the festival and in the campsite.
• Artists and billed attractions may be subject to change.
• Like all festivals and events, all information within the website is subject to license.
• Standon Calling is unable to accept liability for personal damages, losses, or injuries sustained at this event.
• The organisers reserve the right to implement any restrictions/conditions deemed necessary before and during the event to ensure the safe management of the festival site.
• Please respect nature and keep Standon beautiful.

OTHER IMPORTANT INFORMATION

• This is a green field site, please be aware of ground conditions.
• Strobe lighting may be used at the festival.
• It is important to bring warm clothing for the night.
• There are plenty of outlets on site selling food and drink.
• Official merchandise will be on sale on site.
• Please respect the residents of Standon and enter and leave as quietly as possible.
• Please keep the event tidy, use litter bins provided.
• No smoking is permitted in enclosed public areas.
• Always drink responsibly. Should you be clearly suffering the effects of excess alcohol you will not be supplied alcohol at our bars.

CHALLENGE 25 AT OUR BARS

All persons under the age of 18 must be accompanied by a responsible, not drunk and incapable, person aged 21 or over.

We will be operating a challenge 25 ID policy on all bars.

If you can’t provide photographic and holographic Identification when asked, your ticket will be confiscated and you will be asked to leave the festival.

So if you are lucky enough to look under 25 please make sure that you bring an acceptable form of proof of age ID. This includes: A photo driver’s licence; A passport (not a photocopy); A PASS (Proof of Age Standards Scheme) proof of age card

We advise that you invest in a PASS card rather than a passport or driving license as we wouldn’t want you to lose them in all the excitement. Make this as simple as possible with Validate UK & Citizen Card.

This Privacy Policy describes how we treat personal information we collect both online and offline, including via our website.

We collect information from and about you.

Contact information - for example, we collect your name, email and postcode when you purchase tickets. We might also collect your phone number.

Demographic information - for example, we collect information regarding your gender and age range when you purchase tickets. We might also collect this as part of a survey, for example.

Other information - for example, at the point of purchase we might collect information about where you heard about the festival and how many times you’ve been.

We collect information in different ways.

We collect information directly from you - for example when you purchase tickets, sign up to our mailing list or we might collect information at adhoc physical events.

We use information to give you news about the festival.

We use information to respond to your requests or questions - for example, if you have a ticket query.

We use information to improve our products and services - for example, we might use your information to customise your experience with us. This could include displaying content based upon your preferences. Or we might use it to confirm you are eligible for a referral reward.

We use information to look at site trends and customer interests - for example, we may use your information to make our festival, website and products better and more suited to our audience.

We use information for security purposes - for example, we may use information to protect our company, our customers, or our website.

We use information for marketing purposes - for example, if you buy tickets from us we’ll enroll you in our newsletter. Or we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications - for example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

We use information as otherwise permitted by law.

Feel free to contact us if you have any questions about this Policy or other privacy concerns, you can email us at info@standon-calling.com